Skip to main content

Get Help

For questions and support, submit a Service Now Help Request.

For simple questions, join the #rc-support channel on Slack.

Office Hours Schedule​

Office hours are currently held via Zoom on Arizona local time.

  • Spring (January 12, 2026 - May 1, 2026): Tuesday and Wednesday from 1:00–3:30 p.m.
  • Summer (May 2, 2026 - August 19, 2026): Tuesday 1:00–3:30 p.m.
  • Fall (August 25, 2026 - December 2, 2026): Tuesday and Wednesday from 1:00–3:30 p.m.
  • Winter (December 3, 2026 - January 11, 2027): Tuesdays 1:00–3:30 p.m.

Office hours will be canceled for the following dates:

  • Wednesday, Nov. 11, 2026
  • Wednesday, Nov. 25, 2026

Secure Computing​

For more information about the KE Secure Cloud environment, check out the KE Secure Cloud documentation. For secure supercomputing information, see about the about Aloe Supercomputer.